For thyssenkrupp Materials Trading corporate policy and quality are always firmly connected to each other.
We are committed to using our quality policy, quality targets and audit results to continuously improve the efficiency of our quality management system. Quality aspects are essential and fundamental to everything we do! Quality is our common basis for your and our success!
The foundation stone of our mutual success is the quality of your products and services as well as business contacts. Our primary objective is to fulfil the arrangements reached with you and to reinforce and deepen customer loyalty through constant improvements. This quality can only be ensured by high-quality inputs.
Our world-wide business activities on numerous markets with extremely different requirements demand a high degree of flexibility both on our part and on the part of our subcontractors. Our organization aims to meet this challenge and to supply goods and services that will fully satisfy, if not exceed, the quality expectations and requirements of our customers. Achieving customer satisfaction requires customer-mindedness - a philosophy which best describes our quality goals.
Our principles of quality policy are based on:
- Reliability in the supply of quality products, services and business contacts
- Professional advice and order execution
- Avoiding rather than correcting mistakes
- Building and maintaining customer and subcontractor relationships based on commitment, trust and confidence
- Ensuring that the quality commitments entered into with the customer and the subcontractor are made known to and observed by all internal functions involved.
In this connection, quality objectives and key performance indicators serve to control and continuously improve established processes. Specific training schemes help constantly advance the qualifications of our staff so that our business associates' requirements can be met even better. The quality management system is regularly audited and certified according to EN ISO 9001:2015 and BS OHSAS 18001:2007. The principle of continuous improvement is entrenched in our corporate philosophy.
We look forward to a successful cooperation with you!